Engineering
/
Remote
/
Full Time
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We are hiring a customer success manager to help customers get the most value from our product.
You will guide onboarding, support adoption, and turn customer feedback into product insight.
What You'll Do
Onboard new customers
Manage customer relationships
Collect and organize product feedback
Help customers solve workflow problems
Support renewals and expansion opportunities
What We're Looking For
2+ years of customer success or account management experience
Excellent communication skills
Strong organization and follow-up habits
Ability to understand technical products
Customer-first mindset
Nice to Have
Experience with SaaS customers
Experience working with startups
Basic technical troubleshooting skills
Familiarity with CRM tools